We aim to build your trust and confidence in the National Enquiries service and we will not hold or use your personal details without your permission.



National Enquiries only collects information that personally identifies you or allows National Enquiries to contact you with your permission.

> We will also collect data when you request products and services so that we can tailor our service to your specific needs. For example, if you are a regular user of our Cinema Guide and you have given us permission to contact you by email, we may send you information of any cinema-related competitions or promotions that we run.

National Enquiries also monitors general call centre requests, web site traffic, and user opinions to help continually improve the National Enquiries service.



We collect personal information to provide you with the most relevant service possible. This means in terms of related products and services, and targeted advertising, you only receive information you are interested in.



National Enquiries uses personal information:

> To understand more about you so that we can tailor the service whenever you access it.
> To summarise usage behaviour for advertisers and partners, and to describe our service and performance. This is not based on individual behaviour but is generic, e.g. last month, 18,728 people searched for florists on National Enquiries website.
> To improve the National Enquiries service.
> For other personalised value-added services to which you have specifically subscribed to.

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Cookies are pieces of information that an interactive service (e.g. website, digital TV) transfers to your hardware (e.g. computer, set top box, etc) for record-keeping purposes. National Enquiries may use cookies where appropriate. If you are using a PC and do not wish to receive cookies you can switch them off using your browsers Internet Options facility.



In order to prevent unauthorised access, National Enquiries uses strict security procedures in the storage and disclosure of information that you have given to us. We use all reasonable endeavours to ensure the security of personal data stored on our system.

All your personal information is password protected – only registered users have access to their own information. As a registered user, you will be able to edit or delete your personal information details at any time using your own ID and password.



Sensitive personal information such as religious beliefs, details on mental/physical health, etc will be not stored by National Enquiries or used in any way other than for the immediate search taking place. For example, if you search for a restaurant that has disabled access, National Enquiries will not store this information for future use.



When you register with National Enquiries, or when you give us your personal details while using National Enquiries, you will always be asked to indicate whether you give permission for your information to be used for related National Enquiries marketing activities, or to receive additional offers and information from National Enquiries. This is called permission marketing and you can amend your permission marketing status at any time if you no longer wish to receive information tailored to your needs.



We will not disclose your personally identifiable information to any person or company except where you have given us permission to do so, or if the law requires it, or where in good faith National Enquiries believes such action is necessary to fulfill the service.



We want to make your National Enquiries experience a good one and we hope you will give us permission to use your personal information so we can personalise our service to match your needs and interests. Your privacy is important to both you and us. We want you to feel happy about the information you are giving us and to be able to retain control over the way it is used.

If you have any queries or comments, please email us at:
Consumer First Pty Ltd
28 Bowden Street
Alexandria
NSW
2015

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